At Pitraya, we understand that planning a sacred pilgrimage like Pind Daan requires careful thought, and sometimes circumstances change. We have established this transparent Refund Policy to ensure clarity and peace of mind for our yajmans (clients).

1. Eligibility for Refunds

Refunds are eligible only under specific conditions related to the cancellation of booking packages before the scheduled arrival date. The amount refunded depends strictly on the timeline of the cancellation as outlined in our Cancellation Policy.

2. Non-Refundable Services

Please note that certain expenses incurred on your behalf are non-refundable. These include:

Ritual Samagri (holy items) that have already been procured and personalized for your family's ritual.
Any donations or Dakshina already handed over to the Tirth Purohits on your behalf prior to cancellation.
Processing fees charged by payment gateways (usually 2-3%).

3. Refund Processing Time

Once a cancellation is approved and a refund is initiated:

Refunds will be processed back to the original method of payment (Credit Card, Debit Card, UPI, or Net Banking).
Please allow 7 to 10 business days for the credited amount to reflect in your bank account.
In case of international payments, the refund duration might extend up to 14-21 business days depending on the intermediary banks.

4. Failed Transactions

If money has been deducted from your account but the booking was not confirmed due to a technical failure, the entire amount will be automatically refunded by our payment gateway partner within 5-7 business days.

5. Dispute Resolution

Any discrepancies or disputes regarding refunds will be addressed with compassion and fairness, but are ultimately subject to the jurisdiction of the courts in Gaya, Bihar.

Contact Us

For any queries regarding your refund status, please reach out to our support team at support@pitraya.com or call us at +91 99999 99999.